Throughout the last two years of the Covid-19 pandemic,ecommerce and retail business leaders have had to race tomeet demand. First, there was a massive rush to fulfil thesurge in online business, then as restrictions relaxed, ashift to more robust hybrid (also referred to as omnichannel or multichannel) operations such as “buy onlinepick up in store” (BOPIS). With global inflation ratesclimbing and recession looming in 2023, it’s hard to knowexactly where commerce is headed.However, what is clear from our findings is that search anddiscovery has delivered strong revenue results. In fact,more than 50% of people surveyed point to search as astrong revenue driver, and 71% reported they were eithersatisfied or very satisfied with search-generated revenue.