As this growth continues, finance shared services and GBS professionals are seeing increased workloads, increased complexity, and new challenges in refining their operational models and technology requirements. As shared services aim to evolve, the ‘next generation’ is more focused on service innovation, client-facing initiatives, internal and external partnerships, and contributions to topline growth and customer journeys. Yet this growth is often hampered with foundational challenges. Basware and Everest Group defined and discussed these challenges in a Webinar