The world of service management is evolving rapidly, and AI is at the forefront of this transformation. The State of AI in Service Management Report 2024 reveals how organisations are harnessing AI’s potential to elevate their service operations, boost efficiency, and delight customers.

As we delve into the detailed findings, you’ll discover how organisations are leveraging AI capabilities, the perceived importance of different AI applications, and how AI is reshaping service management processes and outcomes. Whether you’re just beginning your AI journey or looking to optimize your existing implementations, this report offers valuable insights to help guide your strategy in this exciting and rapidly evolving field.