From cost to profit: Exceeding customer expectations with a value driven contact center

In an increasingly competitive world, organizations risk losing customers through poor service experiences and an inability to quickly solve customer issues.

For many, the contact center is simply a cost center. In the world of AI, forward thinking organizations can change this, by creating a team of super agents who are empowered to turn potential complaints into increased sales, efficiently solving problems while driving loyalty and advocacy.

In this webinar, brought to you by CIO and Avanade, you’ll discover how to improve customer satisfaction with market leading service experiences, reduce time to proficiency for new service agents and maximize ROI by transforming your contact center into a profit center. During this webinar you’ll hear real client examples, showcasing how organizations can increase sales, enhance productivity and serve more customers more quickly.

Download PDF

First Name *

Last Name *

Company Name *

Email Address *

Job Title *

Country*

I want a focused 30-minute call with Avanade to explore how modernizing service operations can improve outcomes and efficiency

Yes

I have read and agree to the Foundry Privacy Policy which describes how my personal data may be used.

I consent for my personal data including my email address, phone number and firmographic information be used by Foundry and AVANADE for Marketing emails, phone calls, and offers and content from its partners, and transfer to Foundry’s affiliate locations available on the Contact Us page.

Thank You!

Your download will start momentarily,