How to create a communication strategy for the future contact center

All IT leaders are being tasked to do more with less. But when it comes to contact center communication, they’re also grappling with multiple, disparate platforms – amounting to operational inefficiencies and costly licensing fees. All of this is eating into budgets that could be spent on strategic innovations.

However, businesses now have the opportunity to enhance customer interactions and operational efficiency with AI-driven tools like intelligent call routing, real-time analytics, and automated responses.

In this webinar, brought to you by CIO and Avanade, you’ll learn how to build a communication strategy that achieves compatibility, scalability, and cost optimization – ensuring IT leaders have a future contact center that delivers for customers and the business.

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