In today’s world, global disruptions and major incidents are not a question of if but of when. Learn how PagerDuty uses PagerDuty as “customer zero”, respond to incidents more quickly, and maintain customer trust.

Read this ebook to discover real-world examples of:

• How PagerDuty enhances support team efficiency and accountability
• Five-step process to rapidly resolve incident resolution between support and engineering
• Optimizing workflows to maintain service levels and slash P1/P2 response times