CBTS unifies your UCaaS and CCaaS platforms to give you complete oversight of both internal collaboration and external customer interactions. From the moment a customer reaches out to the final resolution, you gain full visibility into workflows, handoffs, and system performance— eliminating communication blind spots across departments. With centralized control, IT can manage user access, enforce security policies, and streamline system administration, while managers can monitor queue performance, identify bottlenecks, and drive operational improvements. This connected framework empowers your organization to be more responsive, efficient, and aligned—turning communication from a challenge into a competitive advantage.