ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over theirorganizations’ end-user device environment. The survey asked respondents how often their organization refreshes enduser devices, but also covered several related concepts like device security, user productivity, and ease of support.Additionally, the survey covered macro business concepts like customer satisfaction. The research showed thatorganizations that prioritize more frequent device improvements, referred to as Device Accelerators in this summary,outperform their peers that deprioritize device investment across the board: