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4 Evaluation Essentials for Personalising and Innovating Your Customer Service

It has long been standard practice for businesses of all sizes to operate contact centers, thereby allowing customers to ask...

Get More Out of Your Contact Centre

This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets....

Driving Culture During Rapid Growth: A Case Study

Fast-growing companies often owe much of their success to productive and positive workplace cultures. While rapid growth is undoubtedly good...

Amplifying Well being at Work and Beyond

This document contains proprietary research, copyrighted and trademarked materials of Gallup, Inc. Accordingly, international and domestic laws and penalties guaranteeing...

Future Focus – Be A Secured, Digital-First Bank

Disruptive digital innovation is upending the retail banking system, aggravated by escalating customer demands and sustained onslaught by the financial...

Fortinet Delivers An Integrated Security Architecture To Protect Banking Innovation

Over the last year, the retail banking sector has taken leaps and bounds with technology investments to optimize business and...

Understanding the Economics of In-cloud Data Protection

Implementing and operating data protection technology in public cloud environments can be complex and costly. IT teams often struggle to...

The Business Value of Dell Technologies APEX as-a-Service Solutions

IDC’s research demonstrates that enterprise organizations are prioritizing digital infrastructure resiliency as a foundational element of their IT strategy. Customers...

Flexible IT Models Drive Efficiency and Innovation

This study sought to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible...

Can’t Choose Between Public and Private Cloud?

In 2021, Dell, Intel, and VMware commissioned a custom study from Forrester Consulting to understand today’s IT and business requirements...

Building for Success with Off-premises Private Cloud

To establish a competitive advantage, organizations further their digital transformation by embracing cloud capabilities and redesigning their IT environments to...

Guiding Mid-sized Businesses Through Change UK

Let’s face it—the pandemic has thrown up challenge after challenge for mid-sized businesses. But speaking to seven experts from Dell...